The fastest way to diagnose SIP and media incidents is to correlate signaling, media flow and service dependencies on the same timeline.
Start with the call flow
Validate INVITE, 18x, 200 OK and ACK, then inspect RTP direction and codec negotiation.
Genesys · 1 MIN
A systematic approach to SIP and media troubleshooting
A practical method for correlating logs, packet captures and service dependencies.