Present
Customer Experience Ltd.
Lead Software Engineer – Genesys Integrations
Technical leadership across Genesys Engage / Cloud, integrations, AI, backend, infrastructure, go-lives and critical production operations.
04 / EXPERIENCE
Development, integration and live operations on the same career path.
I do not define my role as software development alone. I work across the full lifecycle, from translating requirements into technical design to production deployment and incident resolution.
PLATFORMS
Genesys Engage · Genesys Cloud · SIP · IVR · Outbound · Digital Channels
ENGINEERING
.NET · REST API · SOAP · SQL · JavaScript · Integration Architecture
OPERATIONS
Windows Server · Linux · IIS · Nginx · Monitoring · HA/DR · Troubleshooting